Non-coding elements of Identity Governance program: maturity, ownership and human factor cost

What is outside of Identity Management provisioning workflows, behavior analytics, connector factory, microservices, protocols and data rendering? People, not just identities, actual people who manage policies, request and approve access, administer and use Identity management tools, adhere or deviate from defined rules. People who own elements of Identity Governance programs and drive business to some direction. How to measure maturity of Identity, Governance and Administration, so one can build a program which will correspond current state and bring it to the next level? How to estimate cost of human factor around Identity Governance program? All of these questions will be discussed during this session, and participant will get practical advises and recommendations not only how to do it, but also how to explain to organization leaders why it is important. Identity is a new security perimeter, so we need to be smart about real human beings behind them.